I am a seasoned COO / Operations Leader who helps founders/CEOs grow their businesses by solving hard problems and developing processes to support repeatable successful outcomes. I have a rich history in the software and healthcare sectors, particularly Customer Success, driving towards not only operational excellence, but upsell growth opportunities through better client engagement and amplified service offerings. My expertise has been pivotal in sculpting high-performing teams, predominantly in SaaS-centric firms, from startups to established entities.